Head of Collection (f/m/d)

You will report to the Chief Risk Officer and you will be in charge of setting up and leading the Collections team.

Activities that will fill up your work day:

  • Implement processes and best practices for collection strategies of the bank (pre-, early- and late-collections)
  • Implement policies to ensure compliance with all regulatory requirements
  • Set up planning and reporting framework that provides full transparency over the portfolio (NPL and intensive care)
  • Use advanced analytics to find innovative strategies to approach the customer and to gain high quality and efficiency
  • Develop business solutions that drive high performance
  • Hire, organise and develop a highly motivated Collections team

Who are you:

  • You have a Bachelor or Master degree
  • You have spent at least 5 years in consumer loan servicing, credit card operations, or other similar financial environment with leadership experience
  • You are passionate about customer experience, you are a relentless communicator, you possess creative mind, you seek teamwork
  • Du sprichst fließend Deutsch (and your English is pretty perfect as well)
  • Accepted file types: pdf, doc, docx, txt.
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